I think Turbo Tax got the short end on this one. Step 6 TPG will notify you upon approval. TAX PRODUCTS PE1 TYPE: SBTPG LLC DATA: BTSN CO: ... TAX PRODUCTS PE1 TYPE: SBTPG LLC DATA: BTSN CO: TAX PRODUCTS PE1. what was this deposit for? It has been over 2 months. I have a similar issue. ERO Enrollment Status. To the leadership of turbo tax, you can blame it on your second party vender. If not, you need to provide some info. I would hope that those responsible for setting up these these financial arrangements are made aware of the additional work and the poor customer service we have experienced. I looked on SBTPG website and it indicated that it was probably due incorrect information or unusual activity on my SSI number. source: Yesterday i have received rs.125 from bank, ... My wmr says my refund was scheduled to be direct deposit today, but when i check sbtpg there has still been no deposit...when shall i be able to see i ; The irs says my direct deposit would be there today. I will make sure pay everything in advance to avoid SBTPG. You said "bank checking account" above. I don't know if it's a State or a Federal tax issue. TurboTax does not receive any updates from the IRS. SBTPG did not contact me at all. A state refund comes directly from the state tax agency. If you are in California, then you also get additional benefits with the "pay out of the refund" option. Glad to see Turbo Tax website finally posted a link to SBTPG for us to continue our scavenger hunt. Have questions about a refund from 2019 or earlier? https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-premium-services-bundle/01/255... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, various websites with refund calendars for the 2021 tax season (2020 tax year) have been updated with 2021 direct … … Where to cash a TPG-issued check ; Account. I checked with the IRS and it matches turbo tax refund info. Step 5 Once you have enrolled you will see the status of your enrollment including details about the program you have enrolled in. TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. If you want to remove anything else, such as your name, you can edit your question by clicking the 3-dot icon just to the right of your question title, then choosing Edit. It has been a failure on their part. I filed my refund in April with TurboTax and still haven't recieved it. It has been over 2 months. There is also a $40 service charge for the totally optional service. https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks. Level 15 ‎June 1, 2019 10:59 AM. I am sure you have lost a number of customers for this. reply by email or better yet call me or give me a number to call. How can I find a tax … SBTPG did not contact me at all. More Phone Numbers… Visit the Contacts Page for more. Refund Hotline (800) 829-1954. EPS Direct Pay New for 2020, the EPS Direct Pay program is a simple and streamlined way to collect tax preparation fees from a taxpayer’s refund. I figured it out from the deposit into my account and several other sources. (This line has no information on Economic Impact Payments. The total refund was about 1600.00 . Here's how it works Let us do the work for you. Or had you already received your Federal refund? 126 Replies VolvoGirl. Learn More. Turbo Tax really is an excellent product and I am really surprised. I am sure you have lost a number of customers for this. for human? What is that for or what line item was adjusted if any. TPG - Taxpayer   |   A Green Dot Company NMLS ID 914924 | Technology Privacy Statement. How does it work if I get Fast Cash Advance on a Green Dot Prepaid Visa® Card? I think Turbo Tax … Glad to see Turbo Tax website finally posted a link to SBTPG for us to continue our scavenger hunt. The funds were sent to SBTPG and 481.76 of the total was deposited into my account. https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions, https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved. Tax Year 2019-2020 Federal Tax Software. To login to the TPG website to view information about the status of your Refund Transfer visit Taxpayer.sbtpg.com. And when you use the taxpayer tool at the SBTPG website to look up your refund, when you enter your info, does it say how much they received from the IRS? For your privacy and security, please do not post personal info in this public forum. Save time by using TPG to automatically collect your tax preparation fees from these clients. The truth is that it was a failure of leadership to choose such a poorly vetted party to do business with. BTW, this is a public Internet forum. Really--are you blaming TurboTax for the pandemic that caused the IRS to become backlogged? Did you choose to pay any TurboTax product fees out of your Federal refund? I looked on SBTPG website and it indicated that it was probably due incorrect information or unusual activity on my SSI number. You can also logon to our website to check your enrollment status. You requested to have the TurboTax account fees paid from the federal tax refund. What's the status of my 2020 refund? View solution in original post. last time I use turbo tax. The official IRS tax refund cycle chart has been eliminated and replaced with an IRS Information Guidelines for the Tax Preparation Community publication and the IRS says the best way to check the status of your refund is using the Where’s My Refund tool. ), https://turbotax.intuit.com/tax-tools/efile-status-lookup/. If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing. Talk To a Live Person (800) 829-0582 Ext. You mentioned the IRS. What information is incorrect? You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund: https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund, https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others. I figured it out from the deposit into my account and several other sources. 0 2 36,514 Reply. Once … I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. What did you mean by the term "total refund" above? Earn more with Netspend Visa Prepaid Cards. I am sure you have lost a number of customers for this. They obviously have my routing number for my bank account and have already deposited some. It also shows their business hours. why dont u reply to my message? I would hope that those responsible for setting up these these financial arrangements are made aware of the additional work and the poor customer service we have experienced. I would hope that those responsible for setting up these these financial arrangements are made aware of the additional work and the poor customer service we have experienced. SBTPG has a phone contact page at the following link. vpn_key. You didn't say anything about your Federal refund. To check on regular tax refund status via automated phone, call 800-829-1954. Please advise. And is your Federal refund on your  Federal return Form 1040, Line 21a approx. Turbo tax has been a great product that I have used for over 20 years without any reservation for my personal and business taxes. **Disclaimer: Every effort has been made to offer the most correct information possible. The Direct Pay program is designed for the tax office that does not offer … Check Status chevron_right. document.write(theYear) why is my refund 125.00 short from the 1973.00 I was to get? if your refund is $509.76 you would enter 510) Tax Products Group – cisc.sbtpg.com • Pre-ack refund advance • Refund loan • Walmart MoneyCard • Walmart Direct2Cash. SBTPG already deposited some of the money, so why are they holding the remainder up now? It is not possible for TurboTax to speed up the IRS for you. But we can tell you some things to check. Available for taxpayers that select a Refund Transfer and direct deposit disbursement. Dc sys dist … I'm waiting for my State tax refund of $635.00 and I see the title above for $875.01 deposit to my Bank checking account. Once your federal return has been accepted by the IRS, only the IRS has any control. press 1 for English, then 0, 0 again. Premier investment & rental property taxes. How can I find a tax professional that offers Fast Cash ADVANCE? How to login to the TPG website; I Can't find my account; General Contact Information ★ Contact Information; Products Fast Cash Advance. I wish I would have just paid outright for all of it upfront instead of choosing the option to take the payment out of my refund. Our Lingo. Did you talk to an IRS agent, and they confirmed that the IRS did not reduce your refund, and that they sent approx. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**. No telling who might try to contact you and spam/scam you. Optional:  Pay fees out of Federal refund:   Additional service fee of $40 or $45, depending on whether it's California or not. It was shown on several screens and you had to agree to it. Waiting is frustrating—refunds are taking longer in many cases. I have life lock and I have a clean SSI  according to them. See this FAQ for what is included in California: FAQ:  What is the Premium Services bundle? Where can I get more information about my Green Dot Prepaid Visa Card? I was told that is what to get. This is a user community forum, not a direct route to TurboTax Support. DDD: Direct Deposit Date: BOA: Bank of America: DCN: Declaration Control Number: DD: … We designed Auto Collect for the handful that don't receive funding. It looks like the forum privacy filter redacted your email address above for your privacy/security. Mark as New; Bookmark; Subscribe; … Once your federal return has been accepted by the IRS, You need your filing status, your Social Security number and the exact amount. TeleTax (800) 829-4477. now = new Date Waiting is frustrating—refunds are taking longer in many cases. Learn More. This is mainly a user community forum, so TurboTax folks will not see your posting. That service fee is avoided if one chooses to pay upfront by credit/debit card. To check on regular tax refund status via automated phone, call, . How long does it take to get my refund? Approved customers will receive EA funds starting January 3rd. what time of day do they make deposits? Check Refund Status IRS Phone Numbers. $1600? I think Turbo Tax got the short end on this one. theYear=now.getYear() I will not be using TurboTax again. These are not normal times. $1600 to SBTPG? preACK Easy Advance. You will be asked to provide 3 pieces of information to login to your account. That description you posted looks like a deposit from the intermediary company (SBTPG) that first receives your funds from the IRS, then subtracts the TurboTax fees, then sends the rest to your bank account (or card.) What information is incorrect? Learn More. SBTPG already deposited some of the money, so why are they holding the remainder up now? theYear=theYear+1900 TPG … where did the other 45.00 go? Tax Help Line (800) 829-1040 . Prepare 1040, 1041, 1065, 1120, 1120s and 990. I have used that payment option before without any issues. Have you talked to a SBTPG customer support agent by phone? They obviously have my routing number for my bank account and have already deposited some. Unfortunately, there was nothing indicating that it would be a timely deposit into our account or that they fully vetted their partners on their ability to offer the same level of service Turbo Tax has provided throughout the years. Here's one. vetted party to do business with. I am not sure how much time will I be spent trying to get this money, but if I choose to use Turbo tax next year, I will make sure pay everything in advance to avoid SBTPG. Did you have both Federal and state refunds? The third-party company in the description suggests that is a Federal refund if you indeed chose to pay product fees out of your Federal refund. That was where the issue lies. Sorry you're having trouble, but you're preaching to the choir here. Turbo Tax guarantee promises were kept by Turbo Tax. it isn`t yet. How to check my refund status with IRS; Common reasons for delays; See all 8 articles Checks. Many refunds are taking longer during the pandemic. I suspect you used Online Deluxe. Refund Transfer. © If I have to pay a fee Iwill never use turbo tax again . I did get an email a month and a half again stating it will be deposited soon. However, you only mentioned that you were waiting on your state refund. if (theYear < 1900) (This line has no information on Economic Impact Payments.). When taxpayers pay with their refund it's an easy way to get paid. The extra fee is for that optional "pay out of refund" option. IRS and it matches turbo tax refund info. That payment method also has an additional $40 service fee ($45 for California filers) and possible sales tax. If so, only the Federal refund goes through SBTPG. Turbo Tax executives have failed in setting up this arrangement. Earn up to $28 dollars per customer with a Refund Transfer. I have life lock and I have a clean SSI  according to them. How to writer a latter for rent house received the advance. In California, the fee is $45 (where it is bundled as Premium Services).. The total refund was about 1600.00 . Can other government debt be collected from my refund. The funds were sent to SBTPG and 481.76 of the total was deposited into my account. Accounts Receivable Products. If not, I've provided a link below. 652. person. I again used Turbo Tax to do my 2019 taxes. I am not sure how much time will I be spent trying to get this money, but if I choose to use Turbo tax next year, I will make sure pay everything in advance to avoid SBTPG. But based on a fee of $125 we can take a guess at what you might have used. Even when they are closed, you may be able to get automated info, or you can log in as above. The Primary Taxpayer's Social Security Number (SSN) The refund amount in whole dollar amounts (Ex. Please note that free marketing materials from TPG are only available with the TPG Standard Refund Transfer program. Your ONLY source of information about your refund now is the IRS. So that adds up to $120  (or $125 if you are in California.). UltimateTax helps you make a meaningful difference for clients and file returns fast. Earn up to $15 revenue share per each Refund Transfer funded.
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